Too many cleaning services don't have a dedicated office manager. The owner is usually the one answering the phones, managing the cleaners, and getting their hands dirty. Improve your customer service by adding an virtual assistant to answer and respond to calls in a timely manner. Start writing down your processes immediately. The biggest road block when hiring a virtual assistant, especially for first-timers, is teaching them how your want your business to operate. This is where project management tools like Trello and Clickup come in handy.
