The best run cleaning companies know that offering a great user experience on top of great cleaning is key to their success.
Launch27 popularized the online booking form for cleaning businesses 10 years ago, when everyone was still taking bookings over the phone and have since helped hundreds of cleaning businesses get more bookings online. If you’re here because you’re evaluating Launch27 vs. Cleanetto, or looking for Launch27 alternatives, then you’re already doing the right thing by finding a product that will help you run and grow your cleaning business.
So what’s the difference between Launch27 and Cleanetto?
Sure there are features and product stuff that’s different between the two companies (which we get into further down this page if you’re interested), the biggest difference is our DNA. The founding team at Launch27 initially built online booking software and didn't innovate much beyond that, while the founding team at Cleanetto built a totally modern CRM with the single goal of helping cleaning companies increase the time their clients stay with them. So, long story short: if you are in the recurring cleaning business and looking for a platform built to help you double your your average client lifetime value– all while delivering an exceptional client experience – then you’re in the right place. We created Cleanetto for you.
We totally get it. So the rest of this page is for you. We sat down with a few of our top sales reps and our best customer success managers to help write this page and asked each of them: “Hey if you had to put a page up on our website breaking down the top reasons why people pick Cleanetto vs Launch27, what would you say?”
They gave us a handful of clear answers that should help you as you consider your alternatives. If want to bounce off ideas we're happy to be a sounding board.
Your clients and cleaners are now used to really polished user experiences from companies like Uber, Postmates, and Instacart. Beautiful interfaces, things that work flawlessly. An old and clunky interface wont' cut it anymore. When choosing a CRM that they will also interact with, chose one that is as polished as possible. We create amazing experiences.
Launch27 was bought by a company called FullSteam in 2019. Their business is to buy small software companies, mostly CRM's, and then migrate all their users to their own payment processor, away from Stripe. Between that and the botched launch of their version 2, they lost so many customers (many of whom are now using Cleanetto). Cleanetto will never make you stop using your Stripe account (actually, we are Stripe's only Stripe Verified cleaning CRM). We release new features and improvements every single week.
Launch27 constantly has downtime issues. Speak to anyone who uses it and they'll share a story about how they haven't been able to access their account. With Cleanetto you get a stable product that is built on the worlds most trusted tech stack, backed by a team of experienced engineers.
We'll let you be the judge
What customers say about Launch27
"I just don't have time for the awful customer service and lousy setup process."
"Launch27 has been offline since 730 PM yesterday. Before that, 4 other times L27 was offline at the start of the working day. Friday, we had almost 4 hours of downtime in the middle of the afternoon."
These are real reviews by actual Launch27 users, collected from 3rd party review sites.
When will you?
we tried everything; nothing fit as perfectly as Cleanetto
Cleanetto helped us extend our client lifetime value in 3 months.
The best support we’ve received from anyone in the industry.
These are just some of the features you WILL NOT get with Launch27
and that’s just now. given our product roadmap, the feature gap will just get wider.