churn reduction
HACK

Accommodate reasonable requests

Customers can be picky. Once we had a vacation rental customer hand us a 3" binder full of photos and instructions for every single room. This isn't always a red flag and it's okay to go

Customers can be picky. Once we had a vacation rental customer hand us a 3" binder full of photos and instructions for every single room. This isn't always a red flag and it's okay to go the extra mile and accommodate small requests that don't take extra time. However, do not let them take advantage of you or your cleaners. You must firmly draw the line once the requests get out of hand.