Customer relationship management (CRM)

Do you have a method for tracking your leads? Or do you tell yourself, "I'll remember to call them back when I finish this cleaning?" Then you forget...

Most small cleaning businesses make the common mistake of trusting their memory. When it comes to tracking leads and customers, using a CRM will keep all of your leads organized and in return land more clients. Develop a simple sales pipeline and implement it immediately. This way, when your business grows to $1mil in reveune, you can easily track every lead as they flow smoothly through your pipeline.