Standard Operating Procedures (SOP's) are the best tool to keep your team members up to speed and to deliver the same result every time.
A great SOP is digestible and repeatable - meaning your SOP should not be filled with jargon and should be written for consumers with the attention span of a goldfish. Answer these 3 questions as quickly as possible:
1. When does it start?
2. What steps do I take?
3. When does it end?