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Some leads are more comfortable with a quick online chat over picking up a phone. It's extremely convenient to message a customer service rep on your own time rather than spending 15 minutes on the

Some leads are more comfortable with a quick online chat over picking up a phone. It's extremely convenient to message a customer service rep on your own time rather than spending 15 minutes on the phone - especially if you think you're going to be put on hold.  Or maybe a lead has a quick question they need to be answered before they book. Either way, offering a free chat feature, like tawk.to, can help you book more cleanings.