churn reduction
HACK

Ask for feedback after every service

Too many customers will notice a missed cleaning task and never report it. "Hopefully they'll get it next time." Then the team missed the same item again and the customer lets it stew

Too many customers will notice a missed cleaning task and never report it. "Hopefully they'll get it next time." Then the team missed the same item again and the customer lets it stew until they get so frustrated that they cancel their service.