Are you going to be able to educate your latest office manager on every single one of your client's pet peeves and preferences? Probably not. The more your customer base grows, the more detailed notes you need to leave on their profiles. This way when Sally calls and requests her guest bathroom to be cleaned you can respond personally with, "Absolutely, how's your doodle Griffin doing?" It also helps every member of your team stay on the same page and reduces training time for newer team members.
