It’s time for your home service company to level up with an online booking system.
Walk-in and telephone appointments are archaic in today’s business world. Customers prefer canvassing for products and services from the comforts of their home or even their beds! Thus, including cleaning business software in your system makes creating and retaining customer relationships easier, as appointments can be scheduled in real-time.
But how exactly does this new approach improve your business? Here are the top nine online booking benefits for easier home service:
Online systems allow companies to receive and process appointments even outside office hours. This is especially important as 40 percent of bookings happen after office hours, and around one-third of customers prefer businesses with virtual booking.
Improved Time Management
An automated response system to customers improves accuracy as requests are listed electronically rather than through hearsay. It also empowers your staff to provide the services needed instead of backtracking customers’ requests to avoid errors.
Better Customer Retention
A cleaning business software serves as the bridge between your business and an online consumers’ needs. It simplifies transactions as they can be done electronically and in real-time. Speedy, convenient products and services will most likely win customers over to your company.
Better Customer Acquisition
Consumers you retain will talk to their family, friends, and even strangers on social media about how easy it is to do business with you due to online booking. New customers are more likely to try out your services, especially when word-of-mouth comes from a trusted source in their circle.
Minimized Cancellations and Forgotten Schedules
As with real-time customer service, online booking simplifies appointment-setting and fulfillment. Schedule reminders can be sent via SMS, email, or even device notifications when linked to an electronic calendar.
With a study showing how electronic reminders reduce non-committals by almost 50 percent, it is time to implement a cleaning business software now!
Easier Scheduling Blocks
If your team’s schedule is blocked on a particular date, online booking gives your customers options for an alternative day. When connected to a calendar, the system automatically shows you and the client what days, weeks, and even months are available or not.
As such, your clients have the freedom to choose when without worrying about reminders since digital reminders will ping both of you on the selected schedule.
An online booking system enables a business transaction to be settled even before the actual service is provided! Whether via down payment or lump sum, your clients can remit payment digitally, provided both you and they have online banking providers.
An online receipt acts as proof of payment and a ticket if the requested services have not yet been rendered or need rescheduling to a later date.
Improved Online Presence
A fully maximized online presence with digital booking and locations pinged on Google Maps adds to customer convenience. Instead of just finding you on the search index, a well-placed digital map location gives them an idea of your proximity and appears a few rows above regular online listings.
That means your company will become their top-of-mind as it appears in the very first row on search engines.
Social Media Integration
A cleaning business software also integrates well with Facebook and Instagram. The appointment system can be linked as an ad. Upon clicking, users will be directed to your booking page and probably lead to a sale.
Online booking is the future of the cleaning industry. It is a technology that will bring you closer to customers and even increase your reach to a digital space. Ensure that the software you use has these top nine benefits for easier home service and better returns!
In need of a cleaning business software? Get in touch with Cleanetto this instant! We’re a CRM for cleaning companies with systems that don’t suck and are easy to use without that much tech-savvy. Get started for free or book a personalized demo today!